Privacy Policy

Who we are

PBOS is a business tool made by PHGrowBiz (Bacolod City, Philippines). This policy explains what we collect when a business connects its Facebook Page, Instagram account or email to the PBOS inbox, and how we use it. Contact: admin@phgrowbiz.com.

What we collect

• Business details: the business name and the PBOS link it was invited with.
• Connected accounts: the Facebook Page name and ID, the linked Instagram professional account ID and username, and the access tokens Meta gives us to read and answer messages for that Page. Tokens are stored encrypted.
• Messages: messages that customers send to the connected Page or Instagram account, and replies sent from PBOS: the sender’s ID and public name, message text, attachment links and timestamps.
• Email forwarding: the PBOS forwarding address chosen for the business. (Email forwarding activates in a later phase.)

We never ask for or see your Facebook, Instagram or email password.

How we use it

Only to show your customer messages in your PBOS inbox and to send the replies you write. We do not sell your data, use it for advertising, or share it with other businesses.

Who processes it

PBOS runs on Cloudflare (hosting and database). Messages are received from and sent through Meta Platforms (Facebook Messenger and Instagram). These providers process data only to run the service.

How long we keep it

We keep data while your business uses PBOS. When you disconnect PBOS or ask us to delete your data, we delete your tokens, messages and account details within 30 days.

Security

All traffic uses HTTPS. Access tokens are encrypted at rest (AES-256-GCM), and the inbox is password protected.

Your rights

Under the Philippine Data Privacy Act of 2012 (RA 10173) you can ask to see, correct or delete your data. Email admin@phgrowbiz.com. See also our data deletion instructions.

Changes

If we change this policy we will update this page and the date above.